At Woomakeupmart, the customer satisfaction should be the most important. Our Shipping, Refunds, and Refunds policy takes care of those things even when a product is not what we anticipate or comes to us in a damaged state, we still are to walk away with the good experience.
Domestic Orders
Unused and undamaged stock on a domestic order can be taken back within 15 days of reception and refund in full. In case you want refund initiated you need to reach our customer care by providing order number and issue. A Return Merchandise Authorization (RMA) number and complete shipping instructions will then be provided.
So should one of the items arrive broken or defective, we encourage you to call immediately. After the analysis of the problem, we will meet the cost of shipment in returning the item and also the presentation of the RMA. Should the damage/defect be found true, you should be refunded an entire full amount with first shipping costs set back. The customers, on other legal returns (e.g. change of mind of unworn item), would pay the shipping back to Woomakeupmart.
International Orders
International returns are mostly like those domestic and the customer can have 15 days of unused and undamaged goods to go through an RMA via the customer support. The following significant point of difference in this scenario is that the customers will have to ensure no customs duties, taxes, or any other cost is experienced on the returned goods when they enter our facility once more. The customers have the responsibility of covering these fees and charges, particularly because this element is not an issue to Woomakeupmart.
On returns of spoiled or defective products, international washes will absorb its cost of shipping. However, any rents in other cases, the client will refund the shipping charge.
Please Note
Customs duty and taxes that are paid on the initial international orders are forfeited. All international refunds will occur in the currency that the original purchase was made in thus any variance that occurs in the rate of exchange as reflected in the bank rates cannot be refunded.
Shipping
The Woomakeupmart delivers in an extremely reliable way throughout Nigeria. Depending on where you live, shipping of the ships is typically 15 to 45 business days case to case. Your orders would also have a tracking reminder to make it convenient to track your order and reasonable shipping charges will be displayed in your screen at the checkout point. Should you have an inquiry concerning your shipment, you are always welcome to get in touch with our support team.
Refunds and Returns
Our policy is simple and consumer friendly to ensure that you feel secure with any purchase you get at Woomakeupmart.
Refunds
Once the product given back to us, verified and of reasonable condition, we can mirror your refund back within 7 business days. The refund will be refunded to the initial means of your payment. Notable enough, the duration that you will observe the refund as indicated in your statement is bound to vary and will most probably vary according to the financial institution in which it is involved. At Woomakeupmart we strive to make sure that no refund process is painful and easy.
Contact Us
The customer care team is that group that is prepared to answer your enquiry/eager to provide more details about our policy to make sure you are entirely content with our services/products. Send us mail at: